We've tried to provide answers below to several of the most
common questions people ask about The Joie of Seating and our
products. If you have a question not addressed here, please call
our Customer Service Dept. at 704-795-7474.
- Question: I'd
like to order in person. Since I don't live near your
factory in Concord, North Carolina, what are my seat
ordering options?
Answer: dealers,
race shows, mail in measurements & photo, etc. 
- Question: I'm
really excited (and inpatient in general!) about getting
my new custom made race seat. How long does
it usually take from the time of order to
the time of arrival?
Answer: This
depends on the time of year you are ordering. Generally
2 to 3 weeks. However
in our busy season it could take as long as 2 to 3 months.
- Question: My
child started racing young and is growing like a weed.
I'm concerned about investing money into a youth race
seat that my kid will outgrow in a year or two. I heard
you can "lease your children's seats". Can
you please tell me more about race seat leasing?
Answer: This
program is called The
Spencer Clark Child Development Program. It
is a simple trade in program which starts with the purchase
of a new or used seat and as your child grows you can trade
up for a bigger seat or a seat for a different division. The
cost in this program is minimal depending on the seat. » click
here details
- Question: Can
you please elaborate on the payment process for
ordering a race seat?
Answer: We require 50% at the
time of the order and the balance is due prior to the seat
shipping.
- Question: What
color and seat covering (fabric) options do I
have?
Answer: Several,
please refer to our accessories page for colors. Flames
or embroidery are the only options that have additional fees.
- Question: I
know you guys make a great product, but what if I get
my seat and it doesn't fit right. Since I'm emailing
my measurements with my order, do you offer any sort
of guarantee that the seat will fit me properly?
Answer: This
is one of the reasons that we require photos whenever a customer
sizes themselves. 99% of our seats fit perfectly upon arrival,
however, we will do whatever possible to correct problems
if they arise.
- Question: What's
involved in replacing my existing LaJoie racing seat with
a new one?
Answer: Customers
may trade in any Joie of Seating seat for a new one. Trade
in value varies per seat, please contact us for further information.
- Question: If
I order my seat now, can I buy the Safer System separately
in the future and install it myself?
Answer: Our Safer
System only works with other seats
made by other manfucturers.
- Question: I'm looking for other auto racing related products & services. Any suggestions?
Answer: Check out our LINKS page for information on & website links to "friends of The Joie of Seating" .
